GENERAL INFORMATION: To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information (abbreviations, street numbers, building/apartment numbers, etc.) We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

PROCESSING TIME: All orders are subject to a processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 5-7 business days (excluding Saturdays, Sundays, and holidays) to process. After your payment is authorized and verified, standard domestic orders may take up to 2-3 business days to process.

SHIPPING RATES, FEES, & TIMELINES:  Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order. When your order has been shipped, you will receive an email with tracking information. For US domestic orders, we will use USPS or UPS to ship to most locations. Shipping fees for domestic orders ONLY are free. International order fees and taxes vary and are based at a $35 shipping fee.  If you receive any shipments from kaliciafitwear.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. 

DELIVERY CLAIMS: If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note that claims can take up to 30 days to complete (depending on the shipping carrier used). Kaliciafitwear does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. 

OUT OF STOCK ITEMS: If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock. 

Online Returns Policy

Please be sure to send us your item(s) back in full accordance with our Return Policy:

Items must be sent back within 30 days of the delivery date. Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.Items must be free of stains, makeup, deodorant, or wear.All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.All returns are refunded via store credit in the form of a Kaliciafitwear E-Gift Card.We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.Returns are processed within 5-7 business days after your item(s) are delivered to us.Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

Returned-to-Sender & Refused Packages

This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of "wardrobing;"An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; orPotential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Kaliciafitwear items sent to our Distribution Center will be discarded upon receipt.

Store Exchanges

Because we can't ensure the style/size required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order, go to the cart and select "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods.  We will ship your package within 3-5 business days.

Once an order has been placed, edits cannot be done to fix an error that occurred during the ordering process( i.e wrong size, incorrect address, discount code not applied etc.)

Our support team is always happy to guide you at any step!

Where can customers track their orders?  Customers can track their order via the tracking number emailed once the package is shipped.Is it possible to change the order and how it can be done?  Once an order is placed, changes cannot be made.How to take care about Kfit item?  Wash your wear in cold water on the gentle cycle.  Hang to dry. Can a loyal customer get a discount? Yes!  We offer discounts to our loyal customers monthly and with each purchase. How can an order be cancelled? Once an order is placed it cannot be cancelled.  Follow the return policy to receive a gift card. If an order is shipped, separately will there be double shipping charge? All of our shipping is Free.

Customer Service Hours 

Monday - Friday 9am - 5pm EST
Please allow 24-72 hours for response to all email inquiries. Emails will only receive responses during business hours listed.